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Case Studies

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Case Study

Find out how we helped Develop by reading their case study

The Develop Conference held annually in Brighton is the largest gathering of game developers in the UK. Our client ‘Tandem Events’ manages the conference and contracts us to take care of pre-registration for the event and onsite registration during the three day conference.  The challenge with this project isin ensuring that we could easily manage and report on the many different event passes available.

There are a number of standard ticket types and ticket combinations for the event and for each of these there are four different rates depending on the booking date. In addition to these ticket types and rates the client offers 10% or 20% discounts to a list of advisory board staff and association members. There is also a promotional offer in place for group bookings. Our registration system is designed to enable delegates to easily select the correct ticket type displayed at the current available rate. Anyone with a special discount will be given a unique discount code via email to submit when booking online. 

Delegate data is key to the Tandem Events team in ensuring the conference is tailored to their attendees. Therefore the online registration form that we create for them has a number of questions and drop down options for collating data from the delegates on areas such as business size to specialist industry area. Post event we provide Tandem Events with detailed reports of the delegate data. 

Once on site conference, we set up 4 registration desks and 2 fast track terminals. Delegates can either print off their fast track ticket in advance or show it at the door on their phones.  A member of staff will scan their pass at the entrance and then direct them over to the fast track registration desk. By the time the delegate reaches the desk their pass will be printed and ready for them. The other 4 desks will take care of new registrations, registration queries and non-fast track delegates.

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