& Success Stories
Find out how we helped Samsung by reading their case study
Avenue Events is a dynamic event management business which operates across a wide range of sectors and event types. In early 2011 they were contracted to deliver a series of launch and training events for Samsung, a market leader in high-tech electronics manufacturing and digital media.
Around 20 events were scheduled to take place over a five week period in various locations throughout the UK. With a short lead time the pressure was on to deliver to a very high standard and quickly!
Whilst Samsung's Area Sales Managers were involved in pulling together invitation lists they couldn't handle day to day enquiries, so were looking for someone who could handle delegate enquiries via phone and email. We created a bespoke online booking system and invitations that used Samsung's branding. Invitations were issued to those on lists provided by Samsung Area Sales Managers.
Delegates followed the link from their emails to register their attendance and a booking confirmation was automatically generated and sent to their email address.
Delegate support was provided by our experienced team who responded to phone calls and emails in Samsung's own name. This meant that delegates received a personal response but Area Sales Managers were free of day to day queries.
Our report module ensured that both Avenue Events and Samsung staff were able to monitor bookings in real time which really helped them to be able to plan effectively.
On-site registration was carried out by our experienced team who attended most of the events. The system remained live throughout meaning that delegates could continue to book for dates later in the series whilst other delegates were being registered on-site.
Badges were produced using Samsung's branding and as these were printed on arrival any name changes or spelling errors were dealt with easily.
We continue to work closely with both Avenue Events and Samsung to deliver the highest standards of delegate management services in advance and onsite.
It was great to have Event Connections on site with us again - our customers are our number one priority and Event Connections make sure they get looked after. Their systems and staff always help us to make the most of events and their professionalism and attention to detail is second to none.Colin Rodgers, General Manager - Independents, Samsung Electronics UK
Related Case Studies
Event Connections are delighted to be a chosen supplier to Unilever, one of the world's leading suppliers of fast-moving consumer goods. Working closely with their events team we provide solutions at high profile events where requirements are complex and time is critical.Read More >
As well as being the world's largest publicly funded health service, the NHS is also the biggest provider of pensions in the world. When NHS Pensions needed to communicate changes to pension arrangements they asked Event Connections to manage their delegates for over 50 events across the UK.Read More >
Have a project in mind?
We would love to talk to you about your event and produce a no-obligation quotationGet in touch >