Why you need an Onsite Event Support Team
At Event Connections, we appreciate that on-site registration and badging goes way beyond hiring out event tech, or just printing badges.
That's why we send our event support team to every event we do, as a standard part of our fully managed solution. That’s right - we provide our services at hundreds of events every year, and we go to each and every one of them.
In-person event support can be the simple distinction between satisfied and dissatisfied delegates. Whilst seamless event technology may ease the process, it’s the smiling faces and efficient assistance that people will remember.
Why do I need a fully managed solution?
A huge benefit of a fully managed event support team is is the ability to provide a hands-on management solution for your event. Its easy, when working with new equipment, to run into issues that may be tricky to solve, and trying to be everywhere at once just isn’t sustainable. But with an event support team on site, you can stay away from time consuming issues, and leave the technical work to us.
It’s not all about size!
It doesn’t matter if your event is for 500 people or 5,000 people; a consistent, knowledgeable and approachable on-site event support team just makes the process so much smoother. From bespoke hotel-style dinners and award ceremonies, to large-scale exhibitions for thousands of people, we’ll always send at least 2 of our managers to oversee the process, from set-up to pack down.
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add specialised knowledge that others may not have
have specific training in people and tech management
work alongside the event tech to support and ease registration
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can handle situations in an eased manner to quickly solve issues during busy times
have the flexibility to solve attendee and client enquiries - not just tech support
flexibility to apply knowledge at all kinds of events
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will work with you during the lead up to the event and apply this unique knowledge onsite
will come to you well versed in your event, understanding everything from delegates to badges
Merging pre-event and on-site
Wouldn’t it be easier to have an event support team who have been working on your event for months in advance?
As part of our pre-event solution, we’ll assign our delegate services team to manage bookings, delegate enquiries, ticket payments and much more. The vast majority of the time, at least one of those delegate managers will also attend the event on-site, meaning you’ll be working with someone who knows your event inside out.
On the day, our team will arrive on-site fully versed in the in’s and out’s of your event, so we’ll always be ready for any questions or technicalities that come our way. It’s likely that we will have been working on this event for months, and will even know people by name!
The technology can’t always speak for itself
The world of event technology is forever developing and advancing. Registration companies country-wide all promise a sleek and modern check in experience, by the use of kiosks, scanners, touchscreens and much more. The difficulty is, the tech can’t speak for itself.
Whilst some providers may offer a tech hiring solution, they won’t always offer a team of IT and technical experts to go along with it. We insist that our logistic teams are fully trained in every piece of equipment we own, and know how to troubleshoot them like the backs of their hands.
Say your event is a large scale exhibition for 2,000 people, and in this instance, the majority are expected to arrive within the first hour. That means a lot of people, in a rush to get their badges, all at once. If a printer flags a technical error during this time (this could be an ink, paper or user issue), you need an event support team who can not only fix these issues, but fix them in a quick, calm and friendly manner. You can’t always guarantee this if you just hire the technology.
“Everything was really smooth and having Event Connections on-site made our jobs a lot easier. We’re looking forward to working with you again on future events””
Case Study
We’ve been providing our services at Develop:Brighton for over 10 years now, and last year was the busiest! With nearly 4,000 attendees across 4 days, Develop:Brighton is a complex and intricate event, boasting over 200 different ticket types.
Our delegate services team started working on the pre-registration for this event in January (the event itself wasnt until July). This included processing ticket payments, managing enquiries by phone and email, working closely with the client on changes and adaptions, and so much more.
On the day of the event, we sent 6 people from our team, including our head of delegate services, who was on the help desk throughout the duration of the event. The difference this made, having someone there who had been working on the event for 7 months, was enormous.
Alongside our self-service registration kiosks, which were managed by our logistics team, we had a help desk which was busy from open til close. Our delegate services team was able to solve queries from discounted tickets, to missing information, to swaps, alterations, equipment faults, answering phonelines and emails onsite an so much more.
We’re confident that this level of personalised, bespoke service wouldn’t have been possible were it not for a dedicated onsite event support team.
Reactive, adaptive
Flexibility is a great thing. In honesty, we spend a large portion of our time on-site putting out small fires (not literally), and they’re always different, because our clients are always different.
Our event support team adapts as your event does, meaning any changes, additions, amendments or anything of the kind, are fixed easily. We offer many different styles of registration and badging, and no one event is the same, meaning we have to be as reactive as we can to any situational changes.
Understanding this means our event support team is prepared for anything that’s thrown at them!
Conclusion
We believe in a personalised approach to event services. That’s why we continuously maintain the promise of an on-site support team, instead of just hiring out our equipment.
Some of our clients come to us wanting kit hire. But when we show them what we can do on-site, were always praised for the informed and efficient service that we can bring.
If you’re thinking of hiring out event equipment, we’d love to show you why a fully managed event support service is even better.
Featured Services
Who we are
Event Connections provide exceptional event registration and delegate management services to event, conference and exhibition organisers.
